What is Real Time Text?
Real Time Text (RTT) is a means of transmitting text instantly as it is typed or created. RTT has been developed as a supplement to, or replacement of voice communications and is particularly useful for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking. Unlike legacy TTY’s, RTT is designed to work within a Voice over IP (VoIP) network.
What is the benefit of enabling Real Time Text (RTT) on your company’s network?
The Federal Communications Commission (FCC) is proposing that service providers support RTT on their networks as an eventual replacement of legacy TTY support. At the same time, there will be a need to communicate with people who are still using TTY’s. A call coming into a company’s network may be routed to many different places, for example, to an agent working in a remote data center. If that call is TTY, it needs to be routed over a legacy phone network because in VoIP networks the TTY signals will get corrupted, making it difficult or impossible to achieve reliable communication.
RTT Solutions When You Need to Transport/Support TTY Communications:
For companies with a VoIP network that supports RTT
Put the PLUG at the place where you interface with the phone network. The PLUG allows you to bi-directionally convert TTY to RTT over your VoIP network to ensure the communication will be reliable.
For companies without a VoIP network that supports RTT
Use the PLUG’s application programming interface (API) to establish a connection from the PLUG to wherever your client is. Your company will retrieve or transmit text in parallel with existing voice/video communications, allowing a TTY caller to have their communications needs met.
One of Many Examples:
What if a company wants to move to a VoIP network for their communication services, yet they want to support incoming and outgoing calls to TTY machines? In this scenario, the PLUG allows TTY machines to call into the company’s system and access the PLUG software, which then communicates text to a different phone system network sending text to the employees or users on the network (agent) . On the outside it looks like a TTY call, but the agent is able to communicate via text-chat capability—almost like an instant message. The agent handles voice phone calls plus has text coming into their station. The PLUG thus provides a parallel gateway connectivity that allows the agent to deliver communication to a TTY or RTT endpoint.
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